22Bet Privacy Policy

When you sign up on an online betting platform, you’re trusting it with more than just your wagers. You’re sharing personal details, financial information, and activity data. This 22Bet Privacy Policy guide is designed to explain, in clear terms, how that information is collected, why it’s needed, and what rights you have over it when using 22Bet Ghana.

Rather than hiding behind technical language, the goal here is simple: to help new and existing players understand what happens to their data from the moment they register until they log out.

Who Controls Your Data

All personal information collected through the website is handled by LANTINI LIMITED, the official data controller operating the 22Bet website in Ghana. As the data controller, the company is legally responsible for how your information is collected, processed, stored, and shared.

Players can contact customer support directly by email with questions about their data or to exercise their rights. There is also a designated Data Protection Officer responsible for overseeing compliance with Ghana’s Data Protection Act and related regulations.

• Customer Support: support@22bet.com.gh
• Data Protection Officer: dickson.a@22betpartners.com or +233 (0) 256061391

What Counts as Personal Data

Personal Data includes any information that can identify you directly or indirectly. This doesn’t just mean your name. It also includes things like your date of birth, contact details, payment information, IP address, and even how you interact with the website.

Some information is provided directly by you, such as when you create an account or make a deposit. Other data is collected automatically while you browse or place bets. Both types are treated as personal data and handled accordingly.

Why Information Is Collected

The main reason your information is collected is to ensure the platform functions properly and safely. Without certain details, it wouldn’t be possible to verify your identity, process transactions, or pay out winnings.

Your data is used to:

• Create and manage your account.
• Process deposits and withdrawals.
• Verify identity and prevent fraud.
• Communicate account activity and service updates.
• Improve website performance and usability.
• Meet legal and regulatory requirements.

In some cases, information may also be used to recommend products or services that match your interests, including updates related to 22Bet promotions, provided you have not opted out of such communications.

Consent and Legal Basis for Processing

Personal data is processed only after you give clear consent, typically by taking actions such as registering an account, logging in, or making a transaction. These actions signal agreement to the Privacy Policy and the handling of your information as described.

That said, consent is not the only legal basis for processing data. Information may also be processed when it’s necessary to fulfil a contract, comply with the law, protect legitimate interests, or carry out regulatory duties.

Importantly, players have the right to withdraw consent at any time, subject to legal and operational limitations.

What Information Is Collected

The information collected can be grouped into two main categories:

Information You Provide

This includes:

• Name and date of birth.
• Email address and phone number.
• Home address and residency details.
• Payment and transaction information.
• Feedback, survey responses, and preferences.

Information Collected Automatically

This includes:

• IP address.
• Browser type and device data.
• Pages visited and time spent on the site.
• Language settings.
• Crash reports and usage logs.

This data helps improve service quality, detect technical issues, and keep the platform secure.

How Information Is Collected

Data is collected when you voluntarily provide it or when you interact with the website. In some cases, information may also come from third-party service providers, such as payment processors or identity verification services, provided that it is obtained in compliance with applicable laws.

Third-party providers are given access only to the information they need to perform specific tasks and are contractually required to protect it and use it only for approved purposes.

Sharing and Disclosure of Data

Personal information is never sold or shared casually. Disclosure only happens in specific situations, such as:

• When you give explicit consent.
• When required by law or regulatory authorities.
• When preventing fraud, money laundering, or illegal activity.
• When protecting the rights, safety, or property of users and the company.

In serious cases involving suspected criminal activity, information may be shared with law enforcement, regulators, or financial institutions.

Cookies and Device Data

Cookies are small files stored on your device to help the website function efficiently. They remember preferences, support secure login, and help analyse traffic patterns.
Different types of cookies are used, including:

• Strictly necessary cookies for core functionality.
• Registration cookies to save account details.
• Session and persistent cookies for navigation.
• Analytical cookies to improve performance.

You always have control over cookies through your browser settings, although disabling them may limit certain features.

Payments and Security Checks

To process deposits and withdrawals, personal information may be shared with electronic payment providers. These providers operate under their own privacy policies and security standards.

The company also reserves the right to conduct security reviews. These checks help verify identities, confirm transaction legitimacy, and ensure compliance with legal obligations.

How Your Data Is Protected

Security is treated seriously. Personal information is stored in encrypted databases protected by passwords and firewall systems. SSL encryption protects data during transmission.

While no system can guarantee absolute security online, strong technical and organisational measures are in place to reduce risk and respond quickly to potential threats.

Your Rights as a Player

Under Ghanaian law, you have clear rights regarding your personal data. These include the right to:

• Access the information held about you.
• Correct inaccurate or outdated details.
• Withdraw consent.
• Request data deletion in certain cases.
• Restrict or object to processing.
• Receive your data in a transferable format.

Requests can be made directly to customer support or to the data protection officer using the details above. Proof of identity may be required.

Complaints and Oversight

If you believe your data has been mishandled, you are encouraged to contact the company first so the issue can be addressed. You also have the right to lodge a complaint with the Data Protection Commission in Ghana.

Protection of Minors

The services are strictly for adults. Anyone under 18 is not permitted to register or use the platform. Security checks are in place to identify and remove accounts linked to minors.

International Data Transfers

In some cases, data may be processed outside Ghana, depending on where service providers or partners are located. When this happens, efforts are made to ensure international privacy standards are followed.

Updates to Privacy Policy

22Bet makes it clear that privacy rules can change over time as laws evolve or the platform improves its operations. Whenever updates happen, players are informed about what’s changed.

It’s always a good idea to check the Privacy Policy occasionally, because continuing to use the platform means you’re agreeing to the latest version. Ignoring these updates isn’t recommended — staying informed helps you understand how your information is handled and keeps you in control.